Frequently asked questions
Is Paddle Pro lab tested?
Yes. Every batch of Paddle Pro pickleball recovery balm is independently third-party lab tested for quality, purity, and athlete safety. Our plant-based formula is verified through Certificates of Analysis (COAs), which are publicly available as part of our commitment to transparency.
What is the return policy?
Paddle Proâ„¢ Organic Recovery Balm Return Policy
We offer a 30-day satisfaction guarantee on all Paddle Pro™ Organic Recovery Balm purchases. If you’re not satisfied, you may return your product within 30 days of purchase.
Products must be no more than 50% used to be eligible for a return. Each request is reviewed individually.
To start a return, email us at contact@paddleprobalm.com with your name, order number, and reason for return. Once approved, we’ll provide a return shipping label. Refunds are processed within 3–7 business days after we receive and inspect the return and are issued to the original payment method.
For damaged or defective items, contact us within 14 days of delivery with your order number and a description of the issue and we’ll make it right promptly.
How do I use this Paddle Pro balm?
For external use only. Apply to clean skin and massage thoroughly into the area needing support. Avoid use on the face, broken skin, or sensitive areas. Avoid contact with eyes, ears, nose, and mouth.efully marked before purchase.
When will I get my order?
Most orders are delivered within 3–5 business days after shipping. Orders placed Monday–Saturday before 3:00 PM MST typically ship the same day. Orders placed after 3:00 PM, on Sundays, or on holidays process the next business day. Delivery times may vary due to location, carrier delays, or weather. Tracking information is emailed once your order ships.
Where are your products manufactured?
Paddle Pro is a vertically integrated company that formulates and manufactures all of our products in our GMP-certified facility, adhering to all county, city, and state health regulations.
How much does shipping cost?
Free standard shipping on all orders $50 and over. For orders under $50, rates are calculated at checkout based on your region. We also offer Express (1–2 days) and Overnight options if you need it fast — all available to select at checkout.