Shipping Policy
At Paddle Pro™, we work to get your order processed and on its way as quickly as possible. Here's everything you need to know.
Order Processing Time
• Orders placed Monday-Saturday before 3:00 PM MST will be processed that same day.
• Orders placed Monday-Saturday after 3:00 PM MST, on Sundays, or on holidays, will be processed the next business day.
Please note that holidays may cause shipping or processing delays, and delivery timelines may be extended during these periods.
"Business day" refers to Monday through Friday, excluding federal holidays.
Shipping Options & Rates
The options available to you will be based on the shipping address you enter. Your shipping address will automatically declare your delivery zone.
• Southwest Delivery Zone: AZ, CA, CO, NM, NV, UT
Standard - $5.99 (3-5 business days)
Express - $9.99 (1-2 business days)
Overnight - $29.99 (next business day)
• Pacific Northwest Delivery Zone: ID, MT, OR, WA, WY
Standard - $6.99 (3-5 business days)
Express - $11.99 (1-2 business days)
Overnight - $34.99 (next business day)
• Midwest/South Delivery Zone: AL, AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, ND, NE, OH, OK, SD, TN, TX, WI
Standard - $7.99 (3-5 business days)
Express - $12.99 (1-2 business days)
Overnight - $39.99 (next business day)
• East Coast & Remaining States: AK, CT, DC, DE, FL, GA, HI, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, VA, VT, WV
Standard - $9.99 (3-5 business days)
Express - $15.99 (1-2 business days)
Overnight - $49.99 (next business day)
On all orders of $50.00 or more, FREE standard shipping will be available.
Delivery estimates are based on carrier schedules and may vary depending on your location, carrier availability, or holiday volume.
Tracking Your Order
Once your order ships, you will receive a confirmation email with your tracking information. If you have any questions about your shipment status, contact us at contact@paddleprobalm.com
Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, please contact us within 14 days of your expected delivery date at contact@paddleprobalm.com
Include your name, order number, and a brief description of the issue and we will make it right.
Please note that Paddle Pro™ is not responsible for delays caused by carriers, weather conditions, or circumstances outside our control.
Questions? Feel Free to Reach Out!
Contact our team at contact@paddleprobalm.com
For information regarding our return policy, please visit our Return Policy page.