privacy policy

Privacy policy

Privacy Policy

Paddle Pro™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Paddle Pro™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details

  • Account information including your username, password, security questions, preferences, and settings

  • Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions

  • Communications with us including information you provide when contacting customer support

  • Device information including details about your device, browser, IP address, network connection, and other unique identifiers

  • Usage information including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information

  • Automatically through the Services, including from your device and through cookies and similar technologies

  • From service providers who collect or process information on our behalf

  • From partners or other third parties

How We Use Your Personal Information

Depending on how you interact with Paddle Pro™ or which Services you use, we may use personal information to:

  • Provide, tailor, and improve the Services, including processing payments, fulfilling orders, managing accounts, shipping products, facilitating returns, enabling reviews, and personalizing your shopping experience

  • Marketing and advertising, such as sending promotional communications and displaying advertisements based on your activity

  • Security and fraud prevention, including authenticating accounts and protecting against fraudulent or malicious activity

  • Communicating with you, including customer support and maintaining our business relationship

  • Legal reasons, including complying with laws, responding to legal requests, and enforcing our terms and policies

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, vendors, and service providers that perform services on our behalf

  • With business and marketing partners for advertising and promotional purposes

  • When you direct or consent to such disclosure

  • With affiliates within our corporate group

  • In connection with business transactions or to comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be shared with Shopify and third parties located outside your country of residence.

Shopify may use personal information collected through your interactions with Paddle Pro™, other merchants, and Shopify to provide enhanced features. In these cases, Shopify is responsible for processing that information. To learn more, you may review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms not controlled by Paddle Pro™. We are not responsible for the privacy, security, or content of these third-party sites.

Children’s Data

The Services are not intended for use by children, and Paddle Pro™ does not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention of Your Information

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. Retention of personal information depends on business, legal, and contractual requirements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including rights to access, delete, correct, or transfer your data, and to opt out of targeted advertising.

You may manage promotional email preferences by using the unsubscribe option in our emails. Non-promotional emails related to your account or orders may still be sent.

Complaints

If you have questions or complaints regarding how Paddle Pro™ processes personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including reliance on approved legal transfer mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised “Last updated” date as required by law.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: contact@paddleprobalm.com
Address: 16716 E Parkview Ave, Fountain Hills, AZ 85268, United States